What is the Full form of SLA?
SLA Full Form is Service-Level Agreement. An SLA is a contractual agreement between a service provider and a customer regarding the service standard. It is a document that outlines the performance and quality of service that a service provider promises to deliver to the customer. It encompasses a variety of product and service efficiency fields, including warranties, guarantees, customer service, performance evaluation requirements, etc.
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- In a legal contract between such a customer and service provider, it is considered a central element because it also specifies the corrective actions and penalties if the service provider fails to meet the SLA-referenced obligation to provide the service.
- The agreement is provided in a primary language so that a client or consumer can easily interpret it.
- May include any applicable technical terms for describing service quality and effectiveness.
- The most prevalent characteristic of an SLA is that, as stipulated in the contract, it should provide the customer with a high level of service and efficiency.
- Telephone companies and internet service providers, for instance, would typically include SLAs in the terms and conditions of their contracts with customers in order to clearly communicate the level of service being provided.
